Sun Knowledge has a progressive Pharmacy Helpdesk that ensures a coherent structure for the basic functions of its Medicaid clients, while meeting their additional call center requirements in full. Our 24/7 Helpdesk services are executed by our trained, multilingual and focussed call center executives, who help health experts and members to find proactive answers to various clinical questions, raised by them, while complying with CMS and URAC guidelines.
Our Helpdesk program, apart from providing technical support, ensures that the marketing projects of our clients are completed successfully, on time and on budget.
Our Pharmacy Helpdesk services are –
Pharmacy Support Services
Claims Processing
Software Support
Informational Support
Pharmacy Contracting
Sending Form
Form Fill-Up over Teleconference
Providing Information on Contract Rates
Escalations and Follow-Ups on Contractual Issues
Marketing and Promotion
Mail Order and Specialty Pharmacy Promotion
Drug Discount Card Promotional Program
Member/ Physician Support Services
Claims Processing Support
MTM- Patient Interview and Clinical Data Collection
