Sun Knowledge strives to provide high-end products and top of the line customer service, while maintaining affordability. We offer a comprehensive formulary that features an extensive list of covered drugs. In the US health care industry, we are one of the few KPO service providers, with a Coverage Determination process, managed entirely by experienced doctors and pharmacists.
Sun Knowledge has earned a reputation for providing proactive project management services, aligned with the specific requirements of our clients, helping them define their goals logically and clearly. We believe in accurate and mutual understanding of project objectives. Our integrated suite of experienced project managers, equipped with advanced technical and management skills, can effortlessly forge trustful relationships with our clients, while enhancing their project awareness and engaging their team focus. We identify potential risks by using our proprietary processes, which are configured to the needs of the global market and successfully implement our projects within the time and resources, allotted.
Fully compliant with HIPAA, Sun Knowledge ensures complete confidentiality of its customer’s personal information and its unique compliance program actively ensures that all staff members strictly adhere to the guidelines.
Our customer service representatives possess excellent language skills, in addition to in-depth knowledge and experience in the health care vertical. Further, our multilingual agents, including TTY/TTD teletypewriters, provide support in more than 170 languages, worldwide.
Our Key Delivery Strengths are:
Academic credentials and experience of our employees enable us to view and process each service in an inclusive, holistic way, forging close and responsive relationships with our discerning clients
Our cutting-edge Technology Development team designs stand-alone as well as modular packages for seamless functioning of critical applications and client interconnectivity
Our Project Management specialists, who have access to extensive technical resources, are involved in all process migrations and solutions
Our dedicated US Account Managers work, in close collaboration, with our clients’ staff, providing them with timely, inspiring and sustainable solutions