Attracting new prospects is fundamental to the success of any business but, equally important is retaining the existing ones. In order to retain and augment the current customer base of our PBM clients, our certified customer service representatives effectively and courteously solve thousands of customers’ queries over the phone. Our solutions are a curious mix of business and consumer support functions. We provide services to diverse contact center operations and have figured out unique ways to build and manage the brand equity with all recipients of our services. We do not just offer value-added services but, translate them into exponential sales.
Contact Services for Members
Our enrollment team aids prospective members with sensible selection of plans that match their needs. Once a plan is chosen, our customer service representatives contact the beneficiary and verify his personal details and enrollment status over the phone. They take him through the nitty-gritty of his plan, clarifying his doubts.
Our agents, accurately and courteously, respond to the queries of our members in relation to Appeals and Grievances and ensure quick resolution of their problems.
The rigorous pre-employment screening and selection processes at Sun Knowledge have wooed excellent contact center executives with exceptional communication skills and an in-depth understanding of the health care domain. We invest continuously in their training and development, enabling them to achieve real-time targets.
Our Services to Members:
Enrollment Calls for New Members
Outbound Verification Calls
Resolution of Complaints
Grievances and Appeals
Answering Queries, raised by Members, including: Eligibility, Coverage of Benefits Determination, Member Communication, Plan Comparison, Claims Status, Premium Billing etc
Contact Centre Services for Providers
Our agents disseminate accurate telephonic information about liability insurance and risk management to an array of health care specialists as well as counseling professionals- Counselors, Physical Therapists, Pharmacists, Fitness Professionals and Occupational Therapists, providing reliable and flexible solutions.
Apart from performing their routine activities, our advisors execute marketing and promotional activities and brainstorm with our analysts to find answers to ambiguous issues. Since our aim is to achieve perfection, we hire employees who can envisage the ultimate goal, encouraging them to work passionately and unremittingly towards it.
Our Services to Providers:
Member Eligibility
Status of Claims and Providers
Inquiries and Contracts of Providers
Bettering Customer Retention
Our unique, multifaceted Retention strategies, devised by our certified customer service representatives, help our clients consistently deliver superior value to esteemed customers, winning their trust for life and sustaining profit growth.
We use the following best practices:
Efficient Allotment of Resources enhancing Retention
