The Pharmacy Helpdesk at Sun Knowledge supports the basic functions of its PBM clients, adding unique value to their businesses and meeting their supplementary call center requirements in full. Client satisfaction is central to our work ethics and business philosophy. Our Helpdesk services are run by our able and tenacious call center executives, who work diligently, answering various clinical questions addressed by members, while adhering scrupulously to CMS and URAC guidelines.
Our Helpdesk program, besides providing technical support, also helps our clients with marketing and promotion, identifying every opportunity to improve their functions.
Our Pharmacy Helpdesk services are –
Pharmacy Support Services
Claims Processing
Software Support
Informational Support
Pharmacy Contracting
Sending Form
Form Fill-Up over Teleconference
Providing Information on Contract Rates
Escalations and Follow-Ups on Contractual Issues
Marketing and Promotion
Mail Order and Specialty Pharmacy Promotion
Drug Discount Card Promotional Program
Member/ Physician Support Services
Claims Processing Support
MTM- Patient Interview and Clinical Data Collection
