Sun Knowledge has a successful track record of providing a wide range of services under its Pharmacy Helpdesk category which supports the basic functions of our Medicare clients, while fulfilling their additional call center requirements. Our 24/7 Helpdesk services are rendered by our skilled call center executives, who are trained to answer proficiently specific clinical queries, raised by physicians, pharmacists and members, while ensuring cost savings and enhanced efficiency. Our Helpdesk program, apart from providing technical support, also aids in marketing and promotional activities of our clients.
Our multilingual solutions are strictly compliant with CMS and URAC guidelines. The two dimensions of our Pharmacy Helpdesk services are –
Pharmacy Support Services
Claims Processing
Software Support
Informational Support
Pharmacy Contracting
Sending Form
Form Fill-Up over Teleconference
Providing Information on Contract Rates
Escalations and Follow-Ups on Contractual Issues
Marketing and Promotion
Mail Order and Specialty Pharmacy Promotion
Drug Discount Card Promotional Program
Member/ Physician Support Services
Claims Processing Support
MTM- Patient Interview and Clinical Data Collection
